Wrong size, or just changed your mind? You have 30 days from delivery to start a return or exchange for any eligible physical product bought on tropicfeel.com. For your return to be valid, the item must be:. This policy covers:. What this policy does

Wrong size, or just changed your mind? You have 30 days from delivery to start a return or exchange for any eligible physical product bought on tropicfeel.com.For your return to be valid, the item must be:<ul><li>In perfect condition, just as it reached you &#x2014; ready for someone else to receive it as new.</li><li>With all original tags and packaging.</li><li>If it&apos;s footwear, inside its original, undamaged box.</li></ul>This policy covers:<ul><li>Size or colour changes.</li><li>A faulty or damaged item on arrival &#x2192; see <a href="https://tropicteam.gorgias.help/en-US/damaged-or-defective-item-383555" target="_blank" rel="noopener noreferrer">Damaged or Defective Item</a></li><li>We sent you the wrong item, or something is missing from your parcel &#x2192; it&apos;s free, on us.</li></ul>What this policy does NOT cover (but there&apos;s still a solution):<ul><li>A manufacturing defect that appears more than 30 days after delivery &#x2192;<a href="https://tropicteam.gorgias.help/en-US/damaged-or-defective-item-383555" target="_blank" rel="noopener noreferrer" id="isPasted">Damaged or Defective Item</a></li></ul>Our team is here to support you. For any questions or concerns, please don&apos;t hesitate to <a target="_blank" href="https://shop.tropicfeel.com/pages/support" rel="noopener noreferrer" style=" text-decoration: none;">Contact Us</a>.

Return & Exchange Policy

Start here: https://returns.byrever.com/tropicfeel-de. Enter your order number and email. Step 1 — Choose your options. In the portal, select the item and choose how you'd like your return or exchange resolved, and how you'll send it to us. The porta

Start here: <a href="https://returns.byrever.com/tropicfeel-de" target="_blank" rel="noopener noreferrer">https://returns.byrever.com/tropicfeel-de</a>Enter your order number and email.Step 1 &#x2014; Choose your optionsIn the portal, select the item and choose how you&apos;d like your return or exchange resolved, and how you&apos;ll send it to us. The portal then automatically generates the correct shipping label.Exchanging for a different size or colour?<ul><li>Your first exchange is free.</li><li>From the second exchange onwards, a &#x20AC;5 fee applies.</li><li>Home pick-up, only aviable in Spain, adds &#x20AC;5 on top (so &#x20AC;5 for a first exchange, &#x20AC;10 from the second).</li></ul>Swapping for something at a different price? You can &#x2014; and the difference is settled automatically:<ul><li>More expensive item: you pay the difference in the returns portal when you set up the exchange.</li><li>Cheaper item: you get the difference back as a Tropicfeel gift card to use on a future purchase.</li></ul>Returning it? Choose your refund:<ul><li>Option 1 &#x2014; As a Tropicfeel gift card. Free, and you get an extra +12% on the total price paid for the items you return.</li><li>Option 2 &#x2014; To your original payment method. A return shipping fee applies (the exact amount depends on your country &#x2014; see the full table in <a href="https://tropicteam.gorgias.help/en-US/return-and-exchange-fees-356775" target="_blank" rel="noopener noreferrer">Return &amp; Exchange Fees</a>).</li><li>Exception: if we sent you the wrong item, or an item is missing from your parcel, it&apos;s free &#x2014; <a href="https://shop.tropicfeel.com/pages/support" target="_blank" rel="noopener noreferrer">contact us</a> and we&apos;ll sort it out.</li><li>Once chosen, a gift-card refund is final. If you select a gift card, or you paid with a gift card, the refund cannot later be switched to your original payment method.</li></ul>How much will it cost exactly? The amount depends on your country and the method you choose &#x2014; the full breakdown, no surprises, is in <a href="https://tropicteam.gorgias.help/en-US/return-and-exchange-fees-356775" target="_blank" rel="noopener noreferrer" id="isPasted">Return &amp; Exchange Fees</a>.Step 2 &#x2014; Prepare your packageCheck the item meets the conditions in <a href="https://tropicteam.gorgias.help/en-US/return-and-exchange-policy-541004" target="_blank" rel="noopener noreferrer">Return &amp; Exchange Policy</a> (perfect condition, tags on, original packaging or shoebox if footwear).Packaging matters &#x2014; please read this before you seal the parcel<ul><li>The shoe box is part of the product and must come back in saleable condition.</li><li>Do not attach tape, labels or stickers directly to the shoe box or product packaging.</li><li>Place the item, in its original packaging, inside a separate outer box or mailing bag, and attach the return label to that outer packaging only.</li><li>Remove any previous labels from the outer packaging.</li><li>Returns received with tape or shipping labels stuck directly to the shoe box, or with damaged original packaging, may not be accepted, or the refund may be reduced.</li><li>Pack it well and attach the label the portal gave you.</li><li>Once you start the request, you have 15 days to hand the parcel to the carrier. After that the label expires and you&apos;ll need to start a new request.</li><li>Use the label only for the items you selected. The label is what tells us which items are coming back &#x2014; anything else in the parcel can&apos;t be identified, can&apos;t be processed or returned to you, and may be disposed of.</li><li>One label per order. If you&apos;re returning items from more than one order, start a separate request for each one and send them as separate parcels, each with its own label. We can&apos;t process two orders under a single label.</li></ul>Step 3 &#x2014; Send it<ul><li>Drop-off point: take the package to the assigned point. This is how returns are sent in every country.</li><li>Home pick-up: available in Spain only. If you booked one, wait for the courier at the address you gave.</li></ul>Step 4 &#x2014; Track it<ul><li>Use the tracking link from the portal to follow your package until it reaches our warehouse.</li><li>Once it arrives, see <a href="https://tropicteam.gorgias.help/en-US/refund-timeline-and-methods-356782" target="_blank" rel="noopener noreferrer">Refund: Timeline &amp; Methods</a> for what happens next.</li></ul>

How to Start and Track a Return or Exchange

What you pay depends on how you want your refund, and on where you are. Free in these cases. Exchange or gift card refund. Drop-off point. Home pick-up (Spain only). First exchange, or a gift card refund. Free. €5. Second exchange and onwards. €5. €1

What you pay depends on how you want your refund, and on where you are.Free in these cases<ul><li>You choose a gift card refund, or it&apos;s your first exchange &#x2014; free from any country.</li><li>The item arrived faulty or damaged and is unused by you, or we sent the wrong item, or an item is missing.</li><li>You return an eligible direct Tropicfeel purchase at an official Tropicfeel store. Purchases from third-party sellers aren&apos;t eligible for in-store returns.</li></ul>Exchange or gift card refund<table border="1" cellspacing="0" cellpadding="0" width="624"><thead><tr><td valign="top" style="width: 208px;">&#xA0;</td><td valign="top" style="width: 208px;">Drop-off point</td><td valign="top" style="width: 208px;">Home pick-up (Spain only)</td></tr></thead><tbody><tr><td valign="top" style="width: 208px;">First exchange, or a gift card refund</td><td valign="top" style="width: 208px;">Free</td><td valign="top" style="width: 208px;">&#x20AC;5</td></tr><tr><td valign="top" style="width: 208px;">Second exchange and onwards</td><td valign="top" style="width: 208px;">&#x20AC;5</td><td valign="top" style="width: 208px;">&#x20AC;10</td></tr></tbody></table>&#xA0;The +12% gift-card bonus applies whenever you choose a gift-card refund. Once chosen, a gift-card refund is final. If you select a gift card, or you paid with a gift card, the refund cannot later be switched to your original payment method.Refund to your original payment methodAll returns are sent via a drop-off point. Home pick-up is available in Spain only.<table border="1" cellspacing="0" cellpadding="0" width="624"><thead><tr><td valign="top" style="width: 312px;">Country</td><td valign="top" style="width: 312px;">Drop-off point</td></tr></thead><tbody><tr><td valign="top" style="width: 312px;">Spain</td><td valign="top" style="width: 312px;">&#x20AC;5 (home pick-up &#x20AC;8)</td></tr><tr><td valign="top" style="width: 312px;">United Kingdom &#xB7; Netherlands &#xB7; Italy &#xB7; France &#xB7; Portugal &#xB7; Belgium</td><td valign="top" style="width: 312px;">&#x20AC;10</td></tr><tr><td valign="top" style="width: 312px;">Germany &#xB7; Austria</td><td valign="top" style="width: 312px;">&#x20AC;15</td></tr><tr><td valign="top" style="width: 312px;">Switzerland &#xB7; United States &#xB7; Norway &#xB7; Malta &#xB7; Cyprus</td><td valign="top" style="width: 312px;">&#x20AC;15</td></tr><tr><td valign="top" style="width: 312px;">Australia &#xB7; Hong Kong &#xB7; Singapore &#xB7; Canada &#xB7; Japan</td><td valign="top" style="width: 312px;">&#x20AC;30</td></tr><tr><td valign="top" style="width: 312px;">Any other country we ship to</td><td valign="top" style="width: 312px;">&#x20AC;10</td></tr></tbody></table>&#xA0;Fees are applied automatically in the portal based on what you choose &#x2014; no surprises at the end.

Return & Exchange Fees

Step 1 — We review your return. As soon as your package reaches our warehouse, we review and verify it within 3 business days and decide whether we accept the return. During sales and Black Friday, it may take a little longer due to volume. Step 2 —

Step 1 &#x2014; We review your returnAs soon as your package reaches our warehouse, we review and verify it within 3 business days and decide whether we accept the return. During sales and Black Friday, it may take a little longer due to volume.Step 2 &#x2014; We refund you<ul><li>Gift card: you receive it instantly, as soon as we approve the review. Once chosen, a gift-card refund is final. If you select a gift card, or you paid with a gift card, the refund cannot later be switched to your original payment method.</li><li>Original payment method: once the return is accepted, the money reaches your account within a maximum of 14 days. The exact time may vary depending on your bank.</li></ul>Please note:<ul><li>If you choose a refund to your original payment method, we send it back to the same method you used. If you choose a Tropicfeel gift card, we&apos;ll send the gift card instead.</li><li>Original shipping costs aren&apos;t refunded. Any applicable return fee is charged according to&#xA0;<a href="https://tropicteam.gorgias.help/en-US/return-and-exchange-fees-356775" target="_blank" rel="noopener noreferrer" id="isPasted">Return &amp; Exchange Fees</a>.</li><li>The clock only starts once your return reaches our warehouse and passes review.</li></ul>

Refund: Timeline & Methods

Still have questions? Reach out to our team directly!

Tropicfeel Help Center

Our policy on returns, how to process an exchange, and what to do if you receive a defective item.

Returns & Exchanges

Return & Exchange Policy

How to Start and Track a Return or Exchange

Return & Exchange Fees

Refund: Timeline & Methods