Returns & Exchanges
Our policy on returns, how to process an exchange, and what to do if you receive a defective item.
Black Friday 2025 - Returns & Exchanges
Black Friday 2025 - Returns & Exchanges We want you to shop with confidence this Black Friday! Below you’ll find all the details on our extended return and exchange periods for the holiday season. Our standard 30-day return period applies to all item
How to Initiate a Return
We understand that sometimes things don't work out, and you may need to return an item. We want to make your return process as seamless as possible. Here’s what you need to do:. Start Your Return: Visit our Returns Platform here and follow the steps
Return Policy: What You Need To Know
Introduction:. Adventure shouldn't come with worries, and neither should your shopping experience with us. If your latest Tropicfeel gear isn't quite hitting the mark, we've got you covered with our easy-peasy return policy. Here’s everything you nee
Exchange Process for Online Purchases
Set sail on your first exchange with Tropicfeel, ensuring a perfect fit for your adventures at no extra cost. *First Exchange - On Us!:. We celebrate your first exchange by covering the shipping cost, making it completely free! It’s our way of ensuri
How Long Will It Take to Receive My Refund?
We understand that receiving your refund promptly is important to you. Here's what you can expect:. Once we receive your returned item at our warehouse, our team will inspect and process it. This usually takes about 10 business days — a bit of time i
How Can I Track My Return?
Keeping an eye on your return is as easy as tracking your travels! Here’s how you can monitor the journey of your returned item back to us:. Use the Return Shipping Label: When you initiate a return with Tropicfeel, you'll receive a return shipping l
How Should I Prepare My Package for Return?
Preparing your package correctly helps ensure that your return is processed quickly and efficiently. Follow these simple steps to get your package ready for its journey back to us. Steps to Prepare Your Return Package:. Use the Original Packaging:. I
What to Expect When Your Return is Being Reviewed
When you've raised a concern about product quality, received the wrong item, or encountered a defect, we take extra steps to ensure your case is handled with the attention it deserves. Here’s what happens next:. Review Process for Quality, Wrong Prod
Where Can I Drop-off My Package for Return?
For Tropicfeel customers, returning an item is as simple as setting off on a new adventure. Once you've prepared your return package, the next step is to drop it off at the designated location. Here's a guide based on our provided return labels:. Dro
How to Initiate an Exchange
Set sail on your first exchange with Tropicfeel, ensuring a perfect fit for your adventures at no extra cost. First Exchange - On us whne you use the Drop-Off OptionWe celebrate your first exchange by covering the shipping cost for drop off requests
How can I have my package picked up at home?
If you choose to have your return or exchange sent back using out Pick-Up at Home option, all you have to do is fill out our portal here. Returning items through a pick-up service at home can be convenient and hassle-free. Here's a guide to help you
Refund Information
We understand that receiving your refund promptly is important to you. Here's what you can expect:Refund To Original Payment Method:. Once we receive your returned item at our warehouse, our team will inspect and process it. This usually takes about
Exchange and Return Fees
We celebrate your first exchange by covering the shipping cost for drop off requests only, making it completely free! It’s our way of ensuring you get the perfect item to accompany you on your adventures. If you've already used your one-time complime
Outlet - La Roca Village
Check out our return and exchange policy below for our La Roca Village Outlet Store;. Time Frame: Returns and exchanges can be processed until January 12th, 2025 at the Tropicfeel La Roca Village Outlet Store. Condition of Items: Items need to be in
REC.0 Igualada
Returns and exchanges can only be processed at REC.0 while the event is active. Please keep the following in mind:. Event Duration: Ensure that you make your return or exchange while the event is ongoing. Once the event concludes, returns and exchang