Our policy on returns, how to process an exchange, and what to do if you receive a defective item.
We understand that sometimes things don't work out, and you may need to return an item. We want to make your return process as seamless as possible. Here’s what you need to do:. Start Your Return: Visit our Returns Platform here and follow the steps
Introduction:. Adventure shouldn't come with worries, and neither should your shopping experience with us. If your latest Tropicfeel gear isn't quite hitting the mark, we've got you covered with our easy-peasy return policy. Here’s everything you nee
Set sail on your first exchange with Tropicfeel, ensuring a perfect fit for your adventures at no extra cost. First Exchange - On Us!:. We celebrate your first exchange by covering the shipping cost, making it completely free! It’s our way of ensurin
We understand that receiving your refund promptly is important to you. Here's what you can expect:. Once we receive your returned item at our warehouse, our team will inspect and process it. This usually takes about 10 business days — a bit of time i
Keeping an eye on your return is as easy as tracking your travels! Here’s how you can monitor the journey of your returned item back to us:. Use the Return Shipping Label: When you initiate a return with Tropicfeel, you'll receive a return shipping l
Combining items in a single return can be both convenient and eco-friendly. Here's how you can do it effectively:. Returning Multiple Items from the Same Order:. When initiating a return through our Returns Guide, you'll first select the order you're
Preparing your package correctly helps ensure that your return is processed quickly and efficiently. Follow these simple steps to get your package ready for its journey back to us. Steps to Prepare Your Return Package:. Use the Original Packaging:. I
When you've raised a concern about product quality, received the wrong item, or encountered a defect, we take extra steps to ensure your case is handled with the attention it deserves. Here’s what happens next:. Review Process for Quality, Wrong Prod
For Tropicfeel customers, returning an item is as simple as setting off on a new adventure. Once you've prepared your return package, the next step is to drop it off at the designated location. Here's a guide based on our provided return labels:. Dro
Set sail on your first exchange with Tropicfeel, ensuring a perfect fit for your adventures at no extra cost. First Exchange - On us whne you use the Drop-Off OptionWe celebrate your first exchange by covering the shipping cost for drop off requests
If you choose to have your return or exchange sent back using out Pick-Up at Home option, all you have to do is fill out our portal here. Returning items through a pick-up service at home can be convenient and hassle-free. Here's a guide to help you
We understand that receiving your refund promptly is important to you. Here's what you can expect:Refund To Original Payment Method:. Once we receive your returned item at our warehouse, our team will inspect and process it. This usually takes about
We celebrate your first exchange by covering the shipping cost for drop off requests only, making it completely free! It’s our way of ensuring you get the perfect item to accompany you on your adventures. If you've already used your one-time complime
Check out our return and exchange policy below for our La Roca Village Outlet Store;. Time Frame: Returns and exchanges can be processed until January 12th, 2025 at the Tropicfeel La Roca Village Outlet Store. Condition of Items: Items need to be in
Returns and exchanges can only be processed at REC.0 while the event is active. Please keep the following in mind:. Event Duration: Ensure that you make your return or exchange while the event is ongoing. Once the event concludes, returns and exchang