How to Start and Track a Return or ExchangeUpdated 2 hours ago

Start here: https://returns.byrever.com/tropicfeel-de

Enter your order number and email.

Step 1 — Choose your options

In the portal, select the item and choose how you'd like your return or exchange resolved, and how you'll send it to us. The portal then automatically generates the correct shipping label.

Exchanging for a different size or colour?

Your first exchange is free.
From the second exchange onwards, a €5 fee applies.
Home pick-up, only aviable in Spain, adds €5 on top (so €5 for a first exchange, €10 from the second).

Swapping for something at a different price? You can — and the difference is settled automatically:

More expensive item: you pay the difference in the returns portal when you set up the exchange.
Cheaper item: you get the difference back as a Tropicfeel gift card to use on a future purchase.

Returning it? Choose your refund:

Option 1 — As a Tropicfeel gift card. Free, and you get an extra +12% on the total price paid for the items you return.
Option 2 — To your original payment method. A return shipping fee applies (the exact amount depends on your country — see the full table in Return & Exchange Fees).
Exception: if we sent you the wrong item, or an item is missing from your parcel, it's free — contact us and we'll sort it out.
Once chosen, a gift-card refund is final. If you select a gift card, or you paid with a gift card, the refund cannot later be switched to your original payment method.

How much will it cost exactly? The amount depends on your country and the method you choose — the full breakdown, no surprises, is in Return & Exchange Fees.

Step 2 — Prepare your package

Check the item meets the conditions in Return & Exchange Policy (perfect condition, tags on, original packaging or shoebox if footwear).

Packaging matters — please read this before you seal the parcel

The shoe box is part of the product and must come back in saleable condition.
Do not attach tape, labels or stickers directly to the shoe box or product packaging.
Place the item, in its original packaging, inside a separate outer box or mailing bag, and attach the return label to that outer packaging only.
Remove any previous labels from the outer packaging.
Returns received with tape or shipping labels stuck directly to the shoe box, or with damaged original packaging, may not be accepted, or the refund may be reduced.
Pack it well and attach the label the portal gave you.
Once you start the request, you have 15 days to hand the parcel to the carrier. After that the label expires and you'll need to start a new request.
Use the label only for the items you selected. The label is what tells us which items are coming back — anything else in the parcel can't be identified, can't be processed or returned to you, and may be disposed of.
One label per order. If you're returning items from more than one order, start a separate request for each one and send them as separate parcels, each with its own label. We can't process two orders under a single label.

Step 3 — Send it

Drop-off point: take the package to the assigned point. This is how returns are sent in every country.
Home pick-up: available in Spain only. If you booked one, wait for the courier at the address you gave.

Step 4 — Track it

Use the tracking link from the portal to follow your package until it reaches our warehouse.
Once it arrives, see How Long Will It Take to Receive My Refund? for what happens next.

Related: Return & Exchange Fees · Refund: Timeline & Methods

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