Your Order
Find all the information you need on tracking, processing, modifications, and solutions for order issues in one convenient place to ensure a smooth shopping experience with Tropicfeel.
Order Processing & Dispatch
Ordered today? Here's when we actually get it moving. Our daily cut-off depends on the warehouse that ships your order: 14:00 (Barcelona time) for Europe and United Kingdom warehouses, and 11:00 (local time) for our US warehouse. Once your parcel lea
Track Your Order
Want to know exactly where your order is right now? Here's how to find out. Track it here: https://shop.tropicfeel.com/pages/tracking. You'll need your Zip code and the email address you used — no account required. When do I get my tracking number?.
Changing or Cancelling Your Order
Changed your mind seconds after hitting "buy"? Here's what we can still do. If you need to change or cancel your order, contact us straight away: https://shop.tropicfeel.com/pages/support. Orders move into preparation quickly, so we can't guarantee w
Delayed or Lost Parcels
Tracking gone quiet? Before you panic, here's what to check — and when to actually worry. First, check your tracking at https://shop.tropicfeel.com/pages/tracking. If it says Delivered but you can't find the parcel, check with neighbours and receptio
Pre-Orders
Sometimes an item sells faster than we expected and we open it for pre-order so you can reserve yours instead of waiting for it to come back in stock. How to spot a pre-order. You'll see three things on the product page:. When will it ship?. From the