Ordered today? Here's when we actually get it moving. Our daily cut-off depends on the warehouse that ships your order: 14:00 (Barcelona time) for Europe and United Kingdom warehouses, and 11:00 (local time) for our US warehouse. Once your parcel lea

Ordered today? Here&apos;s when we actually get it moving.Our daily cut-off depends on the warehouse that ships your order: 14:00 (Barcelona time) for Europe and United Kingdom warehouses, and 11:00 (local time) for our US warehouse.<ul><li>Ordered before the cut-off on a business day: we prepare and dispatch your order the same day.</li><li>Ordered after the cut-off, at the weekend, or on a public holiday: we prepare and dispatch it the next business day.</li></ul>Once your parcel leaves us, delivery time depends on your destination &#x2014; see <a href="https://tropicteam.gorgias.help/en-US/delivery-times-356912" target="_blank" rel="noopener noreferrer">Delivery Times</a>During peak season, dispatch may take a little longer due to higher order volume.

Order Processing & Dispatch

Want to know exactly where your order is right now? Here's how to find out. Track it here: https://shop.tropicfeel.com/pages/tracking. You'll need your Zip code and the email address you used — no account required. When do I get my tracking number?.

Want to know exactly where your order is right now? Here&apos;s how to find out.Track it here: <a href="https://shop.tropicfeel.com/pages/tracking" target="_blank" rel="noopener noreferrer">https://shop.tropicfeel.com/pages/tracking</a>You&apos;ll need your Zip code and the email address you used &#x2014; no account required.When do I get my tracking number?We email it to you once your order is packed and the courier collects it. If you&apos;ve just placed your order and haven&apos;t received it yet, it means your parcel hasn&apos;t been picked up yet &#x2014; see <a href="https://tropicteam.gorgias.help/en-US/order-processing-and-dispatch-356876" target="_blank" rel="noopener noreferrer">Order Processing &amp; Dispatch</a>What the tracking statuses mean<ul><li>In transit &#x2014; your parcel is on its way and moving between hubs.</li><li>Out for delivery &#x2014; it&apos;s with the courier and arriving today.</li><li>Delivered &#x2014; the courier has marked it as delivered. Check with neighbours and your building&apos;s reception.&#xA0;If it still hasn&apos;t appeared after 3 days, contact us.</li></ul>If tracking hasn&apos;t moved in a whileDelays usually resolve on their own within a few days. If your parcel has been stuck with no updates, see&#xA0;<a href="https://tropicteam.gorgias.help/en-US/delayed-or-lost-parcels-357761" target="_blank" rel="noopener noreferrer">Delayed or Lost Parcels</a>Our team is here to support you. For any questions or concerns, please don&apos;t hesitate to <a href="https://shop.tropicfeel.com/pages/support" target="_self">Contact Us</a>.

Track Your Order

Changed your mind seconds after hitting "buy"? Here's what we can still do. If you need to change or cancel your order, contact us straight away: https://shop.tropicfeel.com/pages/support. Orders move into preparation quickly, so we can't guarantee w

Changed your mind seconds after hitting &quot;buy&quot;? Here&apos;s what we can still do.If you need to change or cancel your order, contact us straight away: <a href="https://shop.tropicfeel.com/pages/support" target="_blank" rel="noopener noreferrer">https://shop.tropicfeel.com/pages/support</a>Orders move into preparation quickly, so we can&apos;t guarantee we&apos;ll be able to make a change. If you reach us within the first 30 minutes and our team is available, we&apos;ll do our best.After 30 minutes, whether we can still act depends on how far along your order is in our warehouse. Once it&apos;s been packed or dispatched, we can no longer change the items, the size or colour, or the delivery address.If your order has already shippedYou can still return it once it arrives &#x2014; see <a href="https://tropicteam.gorgias.help/en-US/return-and-exchange-policy-541004" target="_blank" rel="noopener noreferrer">Return &amp; Exchange Policy</a> for how, and how long you have.Parcels returned to usIf a parcel can&apos;t be delivered and comes back to us, we process it like a product return. The applicable fee from <a href="https://tropicteam.gorgias.help/en-US/return-and-exchange-fees-356775" target="_blank" rel="noopener noreferrer">Return &amp; Exchange Fees</a> is deducted from your refund. If the courier caused the return, you won&apos;t be charged.

Changing or Cancelling Your Order

Tracking gone quiet? Before you panic, here's what to check — and when to actually worry. First, check your tracking at https://shop.tropicfeel.com/pages/tracking. If it says Delivered but you can't find the parcel, check with neighbours and receptio

Tracking gone quiet? Before you panic, here&apos;s what to check &#x2014; and when to actually worry.First, check your tracking at <a href="https://shop.tropicfeel.com/pages/tracking" target="_blank" rel="noopener noreferrer">https://shop.tropicfeel.com/pages/tracking</a>. If it says Delivered but you can&apos;t find the parcel, check with neighbours and reception. Wait up to 3 days; if it still hasn&apos;t appeared, contact us at <a href="https://shop.tropicfeel.com/pages/support" target="_blank" rel="noopener noreferrer" id="isPasted">https://shop.tropicfeel.com/pages/support</a>When we treat a parcel as lostIf your tracking shows no movement at all for:<ul><li>7 business days in normal season</li><li>14 business days in peak season (sales, Black Friday)</li></ul>How to report itContact us at <a href="https://shop.tropicfeel.com/pages/support" target="_blank" rel="noopener noreferrer" id="isPasted">https://shop.tropicfeel.com/pages/support</a> with your order number and any details that might help. We&apos;ll work with the courier to locate your parcel or find a solution.Time limit: claims must be reported within 30 days from the date your order was dispatched.Parcel arrived damaged? That&apos;s handled separately &#x2014; see <a href="https://tropicteam.gorgias.help/en-US/damaged-or-defective-item-383555" target="_blank" rel="noopener noreferrer">Damaged or Defective Item</a>

Delayed or Lost Parcels

Still have questions? Reach out to our team directly!

Tropicfeel Help Center

Find all the information you need on tracking, processing, modifications, and solutions for order issues in one convenient place to ensure a smooth shopping experience with Tropicfeel.