Delayed or Lost ParcelsUpdated 2 hours ago

Tracking gone quiet? Before you panic, here's what to check — and when to actually worry.

First, check your tracking at https://shop.tropicfeel.com/pages/tracking. If it says Delivered but you can't find the parcel, check with neighbours and reception. Wait up to 3 days; if it still hasn't appeared, contact us at https://shop.tropicfeel.com/pages/support

When we treat a parcel as lost

If your tracking shows no movement at all for:

• 7 business days in normal season
• 14 business days in peak season (sales, Black Friday),

then get in touch at https://shop.tropicfeel.com/pages/support and we'll open an investigation with the courier.

How to report it

Contact us at https://shop.tropicfeel.com/pages/support with your order number and any details that might help. We'll work with the courier to locate your parcel or find a solution.

Time limit: claims must be reported within 30 days from the date your order was dispatched.

Parcel arrived damaged? That's handled separately — see My Item Is Damaged — What Do I Do?