Changing or Cancelling Your OrderUpdated 2 hours ago

Changed your mind seconds after hitting "buy"? Here's what we can still do.

If you need to change or cancel your order, contact us straight away: https://shop.tropicfeel.com/pages/support

Orders move into preparation quickly, so we can't guarantee we'll be able to make a change. If you reach us within the first 30 minutes and our team is available, we'll do our best.

After 30 minutes, whether we can still act depends on how far along your order is in our warehouse. Once it's been packed or dispatched, we can no longer change the items, the size or colour, or the delivery address.

If your order has already shipped

You can still return it once it arrives — see Return & Exchange Policy for how, and how long you have.

Parcels returned to us

If a parcel can't be delivered and comes back to us, we process it like a product return. The applicable fee from Return & Exchange Fees is deducted from your refund. If the courier caused the return, you won't be charged.