Shipping PoliciesUpdated 2 months ago

Welcome to Tropicfeel's Shipping Policies guide. Here, we detail everything from shipping options and timelines to fees and special considerations to ensure you have all the information you need for a smooth experience with your order.

Shipping Options:

• Standard Shipping: Our default and most economical shipping method, with delivery times outlined in our Estimated Delivery Times article.
• Express Shipping: Available for customers who need their items sooner, with rates based on destination and package size.

Processing Times:

• Orders are typically processed within 1 business day from the order date.* Processing times may vary during peak seasons or promotional periods.

Delivery Times:

• Delivery estimates are provided in business days and begin from the moment your order is shipped from our warehouse. Please refer to our Estimated Delivery Times for a detailed schedule by region.

Shipping Fees:

• Shipping fees vary based on the shipping option selected, the destination, and the order value. For precise fees, please see the breakdown in our Shipping Fees and Options article.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey.

International Shipping:

When you order from Tropicfeel for delivery outside of the European Union, please be aware:

• Customs and Import Charges: Your order may incur customs fees or import taxes upon arrival in the destination country. These charges are the responsibility of the customer and vary by country.
• Customs Delays: While we work to ensure prompt delivery, Tropicfeel is not liable for any delays due to the customs clearance process in your country.

For an in-depth explanation of potential fees and handling of customs processes, please refer to our detailed International Shipping Policy.

Special Circumstances:

• PO Boxes and Remote Areas: Deliveries to PO Boxes and remote or less accessible areas may take additional time due to carrier limitations and logistical considerations.
  
  
• Military Addresses: Please note that at this time, Tropicfeel is unable to deliver to military addresses. We recommend providing a non-military address to ensure your order can be delivered without any issues.
  
  
• Address Accuracy: It's crucial to provide a correct and complete delivery address when placing your order. Once an order has been dispatched, Tropicfeel is limited in its ability to make address changes. If a package is returned due to an incorrect address, or if you request re-shipment to a new address, additional charges may be incurred.

For more details on how we handle special shipping circumstances, please see our full Shipping and Delivery Policy.

Damaged or Lost Packages:

• For damaged items, use our Return Portal to select "Exchange" and state "I received a defective product."
• If your package is lost, please Contact Us immediately for assistance.
• See our Detailed Damaged or Lost Packages Guide for step-by-step instructions.

Changes and Cancellations:

• After confirmation, orders are locked in and cannot be altered. For detailed info, visit Order Changes & Cancellations.

Customer Service:

• Our team is here to support you. For any questions or concerns regarding our shipping policies, please don't hesitate to Contact Us.

* All orders placed before 12 PM will be fulfilled the same day by our warehouse team. Orders placed after 12 PM will be fulfilled the next business day, ensuring that all orders are prepared for shipment within 24 hours of the order being placed. For more information, please see our detailed Order Processing Times section.