FootwearUpdated a year ago

What size should I buy?
Please note, that normamlly every brand has a different scale of sizing. We advise you to please meaure the length of your feet in cm and convert this in our size guide. Of you are between 2 shoe sizes, we recommend that you purchase the larger size. Check out our size guide recommend for each style on the product page of that item.

Where are Tropicfeel products manufactured?
Currently we have manufacturing locations in Vietnam, China and Europe.
If you would like to learn more about our work, philosophy, ethics and processes, check out this link. 

Can I purchase the insoles separately?
At the moment we do not sell insoles separately. However, we are hoping to add insoles to our collection in the future. In the meantime, if you need to replace your insoles you may find suitable insoles in most shoes stores.

Can I remove the insole?
In our 2023 collection, all our shoes have removable insoles.  

What to do if I lose my shoe laces or knotstoppers?

If you lose or damage your shoe laces, we can replace these for you. Just fill out our form and you should receive them in 2-3 weeks. 

 Request your replacement shoelaces/knot stoppers here.

If you purchased your shoes at a 3rd party or Tropicfeel Retail Store, please reach out to the store or 3rd party directly for assistance. 

What are the difference between the water-friendly and the waterproof sneakers?
Some of our all-terrain sneakers are water-friendly. This means that the material work well in water and will dry quickly in warm climates and during the summer months. The mesh on the side of the shoes will allow some water through if you are swimming, walking through a puddle or caught in heavy rain-making these sneakers perfect for water adventures during Spring or Summer. 

We also have Geyser HDry® and Canyon HDry® that are waterproof which means that the materials will not allow water through and your feet will not get wet. However, you can't submerge your foot in water. These sneakers are perfect for unpredictable weather, thanks to a technical waterproof membrane that keeps you comfortable and dry come rain or shine. 

How do I clean my shoes?
Water Friendly Shoes: 

1. Do not use chloring, bleach, or sports cleaning foam as it can damage your shoes.
2. Remove insoles and wash them by hand. 
3. Shake off the sand, gravel, or dirt from the inside of the shoe. 
4. Clean the outside of the shoe with a cloth or a brush with warm water. 
5. You can wash the shoes in the washing machine using a short cycle at 30°C.
6. Avoid softeners and do not bleach and do not tumble dry. 
7. After carefully cleaning your shoes, dry them naturally at moderate temperature, Don't put them too close to direct heat or in a hot room as it could cause damage to the shoe.

Waterproof Shoes:

1. Do not wash the shoes in the washing machine as the membrane and the waterproofness may lose their benefits. Do not use chlorine, bleach, or sports cleaning foam as it can damage your shoes.  
2. Remove insoles and wash them by hand. 
3. Shake off the sane, gravel or dirt from the inside of the shoe. 
4. Clean the outside of the shoe with a cloth or a brush with warm water.
5.  After carefully cleaning your shoes, dry them naturally at moderate temperature, Don't put them too close to direct heat or in a hot room as it could cause damage to the shoe.
6. The water-repellent material can decrease the efficiency of the shoes after usage. We recommend spraying then with water repellent spray, which works best after cleaning them.