Within the first 30 days, and the item is unused — use the Returns process. If your item arrives faulty from the warehouse, damaged in transit, or damaged by our handling, this is handled as a return, not a warranty claim. Since it's our mistake, the

Within the first 30 days, and the item is unused &#x2014; use the Returns processIf your item arrives faulty from the warehouse, damaged in transit, or damaged by our handling, this is handled as a return, not a warranty claim.&#xA0;Since it&apos;s our mistake, there&apos;s no cost at all.<ul><li>Start here: <a href="https://returns.byrever.com/tropicfeel-de" target="_blank" rel="noopener noreferrer">https://returns.byrever.com/tropicfeel-de</a></li><li>You get the same options as a standard return &#x2014; a replacement, an exchange, or a refund &#x2014; free of charge.</li></ul>If you&apos;ve used the item, or more than 30 days have passed &#x2014; use the Warranty processOnce you&apos;ve worn or used the item, or the 30-day return window has closed, a manufacturing defect is handled as a warranty claim.Important: warranty covers manufacturing defects only. Once an item has been used, it can no longer be returned or exchanged unless there is a fault with the product itself.<ul><li>Start here: <a href="https://returns.byrever.com/tropicfeelgarantia" target="_blank" rel="noopener noreferrer">https://returns.byrever.com/tropicfeelgarantia</a></li><li>Does your order number begin with #US? Use the US warranty portal instead: <a href="https://returns.itsrever.com/tropicfeel-usgarantia" target="_blank" rel="noopener noreferrer">https://returns.itsrever.com/tropicfeel-usgarantia</a></li></ul>Are you a Kickstarter/Indiegogo backer with a Shell or Nest backpack? You have a separate lifetime warranty with its own process &#x2014; see <a href="https://tropicteam.gorgias.help/en-US/warranty-%25E2%2580%2594-kickstarter-and-indiegogo-backers-383556" target="_blank" rel="noopener noreferrer">Warranty &#x2014; Kickstarter &amp; Indiegogo Backers</a> (Shell and Nest).Warranty duration<ul><li>Backpacks purchased from August 2024 onward: lifetime warranty.</li><li>All other products (including backpacks purchased before August 2024): 3 years</li></ul>What the warranty covers<ul><li>Manufacturing defects and faults in materials or workmanship.</li></ul>What it doesn&apos;t cover<ul><li>Normal wear and tear, misuse, or accidental damage.</li></ul>Number of claims<ul><li>One claim per product. If we replace your product and the replacement also has an issue, that replacement counts as a new product &#x2014; you can open a new claim on it.</li></ul>How we compensate you<ul><li>Approved claims are resolved with a Tropicfeel gift card for the value of the item at its purchase price.</li></ul>How to file a claim<ul><li>Go to <a href="https://returns.byrever.com/tropicfeelgarantia" target="_blank" rel="noopener noreferrer" id="isPasted">https://returns.byrever.com/tropicfeelgarantia</a> &#x2014; or, if your order number begins with #US, <a href="https://returns.itsrever.com/tropicfeel-usgarantia" target="_blank" rel="noopener noreferrer">https://returns.itsrever.com/tropicfeel-usgarantia</a></li><li>Enter your order number and email.</li><li>Add a description and photos of the defect:</li><li>1- For clothing / accessories:<ul><li>Photos of the full item.</li><li>Photos of the issue you are claiming.</li><li>Any product label or identifying detail requested in the portal.</li></ul></li><li style="font-weight: bold;">2- For shoes:<ul><li>Photos of the full pair.</li><li>Photos of the soles and inside label of each shoe.</li><li>Any product label or identifying detail requested in the portal.</li></ul></li></ul>Please ensure all photos are clear &#x2014; it helps us process your request faster.We review your claim within 14 business days. If you have any further queries, contact our support team for more information by filling out the <a href="https://shop.tropicfeel.com/pages/support" target="_blank" rel="noopener noreferrer">Contact Support Form</a>.

Damaged or Defective Item

If you backed the Shell or Nest backpack on Kickstarter or Indiegogo, that specific backpack has a Lifetime Warranty against manufacturing defects that affect its functionality. This benefit is exclusive to Kickstarter/Indiegogo backers. What it cove

If you backed the Shell or Nest backpack on Kickstarter or Indiegogo, that specific backpack has a Lifetime Warranty against manufacturing defects that affect its functionality. This benefit is exclusive to Kickstarter/Indiegogo backers.What it covers<ul><li>Material and manufacturing defects.</li></ul>What it doesn&apos;t cover<ul><li>Normal wear and tear (for example, faded colour or material wearing over time), or tears caused by impacts, accidents, or poor care.</li><li>Products altered, modified, or repaired by anyone other than Tropicfeel &#x2014; doing so voids the warranty.</li><li>Any product other than the Shell and Nest backpacks (apparel and accessories are not covered).</li></ul>How it&apos;s resolved<ul><li>If your backpack fails due to a manufacturing defect, we replace it free of charge.</li></ul>How to file a claim<ul><li>Fill out the form before sending us anything: <a href="https://form.typeform.com/to/Z2MN18d0" target="_blank" rel="noopener noreferrer">https://form.typeform.com/to/Z2MN18d0</a></li><li>Have ready your pledge number, the email you used for your pledge, and photos of the full product and the defect.</li><li>Wait for confirmation from our team before sending us the product.</li></ul>Response time<ul><li>Our warranty team reviews your claim within 14 business days.</li></ul>Need help?<ul><li>If you can&apos;t complete the form, contact us here: <a href="https://shop.tropicfeel.com/pages/support" target="_blank" rel="noopener noreferrer">https://shop.tropicfeel.com/pages/support</a></li></ul><div data-block="true" data-editor="7hl8" data-offset-key="4ed5d-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="fqd5u" data-offset-key="93i9m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="93i9m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><b id="isPasted" style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</div></div></div>

Warranty & Repairs Policy

Damaged or Defective Item

Warranty — Kickstarter & Indiegogo Backers