Return Policy: What You Need To KnowUpdated a day ago

Introduction:

Adventure shouldn't come with worries, and neither should your shopping experience with us. If your latest Tropicfeel gear isn't quite hitting the mark, we've got you covered with our easy-peasy return policy. Here’s everything you need to know to navigate your return like a pro!

Navigating Our Return Policy:

We want to keep this as breezy as a beach day. Before you start packing things up, let’s run through the essentials:

Return Window: You've got 30 days from the delivery date to make up your mind.

Item Condition: Gear up for a return by ensuring items are as pristine as a hidden cove — unworn, unused, and with original shoe box/packaging and tags intact.

Receipts and Order Numbers: Like a treasure map, your proof of purchase leads the way to a successful return.

Simple Steps to Send It Back:

• Check Eligibility: 

Ensure your return sails smoothly by verifying it’s within the return timeframe and the item’s in shipshape. 

• Request Your Return:

Chart your course to our Returns Platform.

Fill in your details and tell us why you’re returning – we're all ears!

• Look Out for Our Email: 

We’ll send a confirmation quicker than a dolphin’s jump, complete with a shipping label.

• Pack It Up:

Get your item ready for its return journey in its original 'ship'. Place it back in the original packaging, along with the delivery note and any other contents it arrived with.

• Label and Ship:

Affix the shipping label to your package, covering or removing any old shipping labels. Make sure it's as secure as a knot on a sailor's rope.

If you are making a return for a refund, the return shipping fee will be deducted from your refund. 
If it's your first exchange, we've got the postage covered. Simply print out the label we emailed you, stick it on the package right next to your heartwarming goodbye, and it's ready to set sail back to us.

*Please note returns after making an exchange or second exchanges, a fee will apply and will be charged during your request on the portal. 

• Dispatch Your Return:

Take your securely labeled package to the designated drop-off point or if you have the option of Home Pick Up, follow the instructions here. Don't forget to get a receipt as your proof of dispatch – it’s your proof of voyage!

Navigating Your Returns:

Discover the ease of managing returns and exchanges with Tropicfeel, where your satisfaction is our destination.

Returning for a Refund:

We understand that sometimes things don't go as planned, so we've streamlined our return process for your convenience. Here's how it works for refunds:

• A return shipping fee will be deducted from your refund to cover the costs of transport. This fee is standard for all returns, ensuring fairness for every traveler. Your refund, less the fee, will be processed upon receipt of the returned item. The specific fees are as follows:

Securing Your Refund:

Once we receive your return, we'll expedite your refund process, with the return fee subtracted from your refund amount to keep our seas of commerce sailing smoothly.
Or in case of exchange, your new order will be created and you will receive an email with the new exchange order information. 

Support Throughout Your Journey:

If you have questions or need help navigating the process, our Customer Service team is your lighthouse. Reach out anytime — we’re here to ensure your Tropicfeel experience is smooth sailing from start to finish.