Refund InformationUpdated 8 months ago

We understand that receiving your refund promptly is important to you. Here's what you can expect:

Refund To Original Payment Method: 

Once we receive your returned item at our warehouse, our team will inspect and process it. This usually takes about 10 business days — a bit of time is needed to ensure everything is in order.

After processing, we will initiate the refund to your original payment method. The time it takes for the refund to appear in your account can vary depending on your bank or credit card issuer, but it typically takes around 5 business days.

In total, from the moment we receive your return, you can expect the refund to be completed within 15 business days.

Please Note:

Keep an eye on your email, as we will send you a notification once the refund has been processed.

If you haven’t received your refund within the stated time frame, please contact our customer service team here for assistance. We’re here to ensure your experience is hassle-free and will help track down any delays.

We appreciate your patience and are committed to ensuring your refund is processed as quickly as possible.

Refund to Gift Card

For refund requests, we also offer you a special option. 

Instead of processing a refund, we are pleased to provide you with a Tropicfeel gift card that includes the refund amount with an extra amount of 5% as a token of our appreciation for continued support.

This gift card can be used on any future purchases on Tropicfeel.com, giving you the flexibility to choose from our wide range of products. 

We hope this gesture demonstrates our commitment to ensuring your satisfaction and encourages you to continue shopping with us. 

This option is available to choose during the return process. 

*This does not apply to Warranty Claims for Used Products.