How Can I Track My Return?Updated a year ago

Keeping an eye on your return is as easy as tracking your travels! Here’s how you can monitor the journey of your returned item back to us:

Use the Return Shipping Label: When you initiate a return with Tropicfeel, you'll receive a return shipping label (for your first exchange or return, this label is pre-paid). This label has a tracking number on it.

Track Online: Visit the website of the shipping carrier (the carrier's name will be on the label) and enter the tracking number. This will give you real-time updates on the whereabouts of your package.

Email Notifications: Once we receive your return at our warehouse, we'll send you an email to confirm its arrival and begin the refund or exchange process.

What to Keep in Mind:

Tracking updates may take up to 24 hours to appear after you drop off your package.

If you’re returning an item for a subsequent exchange (after your first free one), and you’re organizing shipping yourself, be sure to choose a service that offers tracking for your peace of mind and keep a receipt of the tracking information.

If you encounter any issues with tracking your return or if it seems like it’s taking longer than expected to reach us, don’t hesitate to reach out to our customer service team. We’re here to help ensure your return sails smoothly back to us.