Exchange Process for Online PurchasesUpdated 2 months ago

Set sail on your first exchange with Tropicfeel, ensuring a perfect fit for your adventures at no extra cost.

*First Exchange - On Us!:

We celebrate your first exchange by covering the shipping cost, making it completely free! It’s our way of ensuring you get the perfect item to accompany you on your adventures.

*However, if you're exchanging one item and returning another for a refund in the same order, a return fee will apply to the refunded item.

Subsequent Exchanges - Your Voyage:

If you've already used your one-time complimentary exchange, you can still swap your item.

However, from the second exchange onward, the shipping arrangements and costs will be your the following:

Drop-Off

Worldwide: 1st Exchange €0 / 2nd Exchange €5

Home Pick-Up

Worldwide: 1st Exchange €5 / 2nd Exchange €10

How to Exchange:

Head to Our Returns Center: Enter your order number and email.

Select Your New Item: Indicate the item you’re returning and choose your new selection.

Items that are available to exchange will be shown in the drop-down menu. If you are exchanging for an item from a different collection, if available you will be refunded via giftcard or charged the difference.

If you are looking to exchange to an item from your order that is a lower priced item to your original item purchased, the difference will be processed as a refund to a gift card that you can use on a future purchase at Tropicfeel.

If you are looking to exchange to an item from your order that is a higher priced item to your original item purchased, you will be able to process the exchange but you will be prompted to pay the difference during the exchange process on our portal

Prepare for Dispatch: For your first exchange, attach the pre-paid label we provide.
*For later exchanges, send your item to the relevant warehouse.

Our Customer Service Team is your guiding star, ready to assist with any questions or guidance you may need during your return or exchange. Reach out anytime — we're committed to ensuring a seamless experience for you.

Important Information:

Return Condition Requirements

To be eligible for a return, all items must be:

Unworn and unused.
Returned in their original condition, with all tags attached.
Returned with the original shoe box and any other original packaging.

Important: Please do not attach tape, labels, or stickers directly to the original shoe box or product packaging. The shoe box is considered part of the product and must be returned in saleable condition.

When returning your order, please place the item in it's original packaging in a separate outer shipping box or mailing bag and attach the return label to the outer packaging only. Returns received with tape or shipping labels attached directly to the shoe box, or with damaged original packaging, may not be accepted or may be subject to a reduction in the refund amount.

Ensure your return is within the 30 days from date of delivery.
If not, please reach out to our Customer Service Team here

The first exchange is provided with a pre-paid shipping label; subsequent exchanges may incur additional charges at your own cost.

For any further questions or if you encounter issues, please contact our Customer Service team. We're here to help.

Was this article helpful?

Yes